Product Support Expert · Toronto, ON

JaysonSandhu

Product Support Expert at Meltwater with 5+ years supporting complex technical systems in customer-facing environments. I specialize in SaaS support, API debugging, and cross-functional incident resolution — bridging engineering and customer success.

Get in touch LinkedIn ↗ GitHub ↗
Experience 5+ yrs
Certs AWS · CKAD
Education BSc CS · 2024
Jayson Sandhu — Product Support Expert
Open to opportunities
Current Role
Product Support Expert
@ Meltwater
Education
BSc Computer Science
Ontario Tech, 2024
Ask my AI assistant "What's Jayson's experience with APIs?"
About

Turning complexity
into clarity

I bring over five years of experience supporting complex technical systems in customer-facing environments. My work at Meltwater puts me at the intersection of global clients, Product, and Engineering — investigating data discrepancies, diagnosing API and integration failures, and driving resolutions that improve platform reliability at scale.

With a developer's foundation in Python, Java, C++, and JavaScript, I approach support engineering with precision and accountability. My long-term goal is to grow into senior technical roles where I can continue bridging engineering and customer success — because technology should empower, not frustrate.

Based In
Toronto, ON
Experience
5+ Years Technical
Degree
BSc Computer Science
Certs
AWS · CKAD
Target Role
Support Engineer
Interests
Cricket · Building things
"Technology should empower, not frustrate. I enjoy being the bridge that makes that possible."
— Jayson Sandhu
Current Focus Areas
API Troubleshooting SaaS Incident Resolution Root Cause Analysis Support Automation Cloud Diagnostics Escalation Workflows
Skills
06 categories
Languages & Scripting
Core Languages
PythonSQLJava JavaScriptTypeScript C++HTML / CSSBash
Support & Diagnostics
Core Support
SaaS SupportAPI Troubleshooting Incident AnalysisRoot-Cause Analysis Jira Service ManagementPostman Log AnalysisSLA Management
Cloud & Infrastructure
Infrastructure
AWS EC2S3Lambda DynamoDBDocker KubernetesLinux GitHub Actions
Frameworks & Dev
Dev Stack
Next.jsReact Node.jsFlutter FirebaseTailwind CSS
Tools & Data
Tooling
JiraConfluence SalesforcePostgreSQL MySQLMongoDB GitHubPostman
Competencies
Core Skills
Cross-functional Collaboration Technical Communication Critical Thinking Leadership Escalation Management Process Documentation
AI Assistant
No API required

Ask me anything
about Jayson.

This portfolio features a local assistant built around Jayson's experience. Ask about his work, skills, projects, or whether he'd be a good fit for your team.

Portfolio Assistant Online
What I can tell you
💼
Work Experience
Meltwater, Apple, IBM, and more — ask about any role.
🛠️
Technical Skills
Languages, cloud, support tools, certifications.
🚀
Projects
Pulse, Skyline, ML models, games, mobile apps.
🎯
Career Goals
Open to Support Engineer roles, hybrid or remote.
📬
Contact Info
Get details to reach Jayson directly.
Projects
06 selected
01 — Featured · Live
Pulse

Editorial news and sports dashboard with secure API architecture. GNews API is proxied through Vercel serverless functions to protect API keys — a pattern directly applicable to real-world support tooling and backend integration work.

React Serverless Functions GNews API Vercel API Security
View Live
02 — Live
Skyline

Weather dashboard with dynamic sky theming that shifts in real time based on conditions via the Open-Meteo API. Deployed to Vercel with a custom subdomain on jaysonsandhu.com.

React Open-Meteo API Vercel
View Live
03
Real Estate
Prediction Model

Python house-price prediction pipeline that analyzes housing data, performs EDA, feature engineering, and preprocessing, then trains regression models to estimate property prices with generated visualizations saved to results.

Python Regression Pandas Scikit-Learn EDA
View on GitHub
04
AI Othello

JavaFX Othello game with a full Minimax algorithm AI opponent using alpha-beta pruning. Deep game-tree search for strategic gameplay — a deep dive into classical AI.

Java JavaFX Minimax Alpha-Beta
View on GitHub
05
LifeBalance+

Cross-platform wellness app shipped to both iOS and Android. Task management, habit tracking, and fitness analytics — built with Flutter and Firebase for real-time sync.

Flutter Dart Firebase iOS Android
View on GitHub
06
Banking System

Scalable C++ banking simulation focused on data integrity, secure account management, and deep OOP architecture. Demonstrates systems-level design thinking.

C++ OOP Data Integrity
View on GitHub
Experience
04 roles
Established Meltwater's Canadian Product Support function as the foundational hire, defining workflows, escalation models, and operational standards for scale.
Troubleshoot complex B2B SaaS issues including analytics, API integrations, and data inconsistencies using logs, system behaviour, and client context to identify root causes.
Own a high-volume technical case queue end-to-end, consistently meeting SLA targets while maintaining strong client satisfaction scores.
Partner cross-functionally with Product and Engineering to triage escalations, surface systemic issues, and drive platform reliability improvements.
Selected by leadership to lead API and integration support initiatives — specialising in Meta integrations and collaborating with senior engineers on complex backend systems.
API Debugging Incident Analysis SaaS Support Root Cause Jira Cross-functional
Delivered expert-level technical support across Apple's hardware, software, and cloud ecosystem — consistently achieving 90%+ customer satisfaction.
Resolved 100+ complex technical issues weekly including device failures, account errors, and system-level bugs, improving resolution efficiency and reducing repeat visits.
Identified and documented 50+ recurring issues, providing structured feedback to engineering and product teams that contributed to workflow improvements.
Mentored Technical Specialists, strengthening team troubleshooting capabilities and elevating overall support quality.
Consistently ranked in the top 10% of support performers across KPIs including resolution time, accuracy, and customer satisfaction.
Hardware Diagnostics macOS / iOS Escalation Handling Mentoring Top 10% Performer
Selected for IBM's competitive Developer Program focused on AI and drone autonomy, collaborating with global mentors and contributors.
Designed and programmed Python-based flight automation for a DJI Tello drone, enabling real-time object detection and autonomous indoor navigation.
Built a lightweight ML pipeline to improve object classification accuracy and deployed microservices on IBM Cloud to manage telemetry data.
Python IBM Cloud ML Pipeline Drone Autonomy
Led retail operations for a high-traffic location — overseeing team scheduling, sales planning, and execution to consistently meet quarterly revenue targets.
Mentored and developed junior staff, achieving a 98% retention rate and measurable improvements in sales and service quality.
Implemented merchandising and promotional campaigns contributing to a 10% increase in quarterly revenue.
Recognised as Employee of the Quarter (2021) for outstanding leadership and exceeding sales and customer experience metrics.
Leadership Operations Team Development Employee of Quarter
Certifications
Pearson / Linux Foundation · Jan 2026
Certified Kubernetes Application Developer
CKAD
Amazon Web Services · Feb 2025
AWS Solutions Architect – Associate
SAA-C03
Education
Class of 2024
BSc (Honours) — Computer Science
University of Ontario Institute of Technology

Let's work
together.

Open to Support Engineer roles. Based in Toronto — open to hybrid or remote opportunities.

Email
jayson@jaysonsandhu.com
↗
LinkedIn
linkedin.com/in/jaysonsandhu
↗
GitHub
github.com/jayson-s
↗